ONE YEAR LIMITED WARRANTY
TUFFKASE products come with a ONE YEAR LIMITED WARRANTY. TUFFKASE warrants against material or workmanship defects. A valid claim must be received within one year of original purchase. If a defect is discovered, at its option, TUFFKASE will do one or more of the following:
(1) Fix the product at no charge, using new or refurbished replacement parts.
(2) Send replacement parts needed to repair the product at no cost.
(3) Exchange the product with a product that is new or which has been manufactured from new or usable used parts and is equivalent to the original product.
(4) Refund the purchase price of the product. This warranty does not cover problems or breaks ( and damage) caused by misuse or improper use of TUFFKASE products. TUFFKASE warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of a protective case made by TUFFKASE.
We will accept returns and exchanges only if the product was purchased directly from Shipping charges are non-refundable and for specific reason. Please email us with the original order number and a brief description of the problem to obtain a RMA (Return Merchandise Authorization number) and instructions for the return. Please include the RMA number with returned product.
TUFFKASE will not be responsible for the return shipping charges. A restocking fee of up to 15% may be applied to returns. This could be dependent on, but is not limited to: damage to the product, damage to the packaging, shipping costs incurred by TUFFKASE, etc. The actual restocking fee will not be fully calculated until the returned item(s) is received and inspected by TUFFKASE. Please allow 3-5 business days after receipt of the return to be processed. Customers will receive an e-mail confirmation of the credit once it has been issued or exchange products have been shipped.